[Rich]

Hello,
I too was having the same problem as the members are discussing. If you are certain that you entered your license and not your customer number, then upload the file accordingly.

Once it is uploaded, you NEED TO CLEAR your cookies and temp files. This is done differently on each OS, so I can't leave instructions on how to do this.

Once you have cleared your cookies and temp files, re-login to your site. The function will now work.

If the function still does not work, you have either entered an incorrect license number or you did not enter the coding correctly.

This is a very easy install, and I too was having problems with it not functioning. Once I cleared my cookies and temp files, all systems were a go and it has worked ever since.