[Lee]

Originally Posted by kall

Given that you admin for them...hardly an unbiased opinion.

On-topic: I seriously advise checking out WHT (www.webhostingtalk.com) for what people's experiences of various hosts are prior to making a decision. Don't just base it on Price. If someone else has a very good experience with a company, look around to see if others have too.

I was with surpasshosting, but the amount of downtime and huge server loads (probably due to other users on the server running 'naughty' scripts, but still..) were enough to make me move on.
Throw in the fact that the 1st level support staff are unable to accomplish simple tasks, the communication between departments is lacking (I purchased an addon domain, but Billing neglected to tell Support, and we went round in circles), and the much-vaunted 90-day money back guarantee takes over a month to even answer emails about, and I advise anyone who wants a host where their site is up reliably..don't go with Surpass.

www.hostmatters.com is excellent for those people who don't want to be able to control their reseller account types...or resell. They keep their server loads under 1 at all times...whereas Surpass support staff once told me 'between 8 and 12 is reasonable'.

I have used www.best1hosting.com for years and been pleased!