[MPDev]

that's probably why so many people think the support over at photopost.com is bad

Its why some rude people might think that, yes. Fortunately we have a low percentage of folks like that (but even when you have thousands of customers its going to be a handful).

You didn't pay for the privledge of bring a prick (not that I am referring to you, of course, just in general making an observation - some people think because they paid for software they are entitled to be rude). Kinda like the guy who doesn't want to pay for installation service but then expects you to log onto his server to see why his IM doesn't work, KWIM?

As to this issue, my point is this is a community site and Amy isn't trying to sell you anything, so she certainly doesn't have to measure her responses to be careful not to offend your sensative ego.