I just have to say, for your first hack this is very proffessional looking and fantastic. I've been put in charge of setting up a helpdesk for our company to use to report faults with IT equipment, and up until now it looked like i was going to have to use the VB2 helpdesk, which although very good, lacked the extras that VB3 has to offer. But i've just installed this using HTL (another great timesaving hack) and it's working a treat.
thanks for the great hack