[ScottW23]

Originally Posted by Natch

I've gotta rain on this parade: I had come really bad support for photopost when I paid for it, and was repeatedly told that if I was unhappy then I could shove it - I kept going back for about 3 weeks to try and get support, but got 3 replies in that time and all basically said "It should work ... you mean it doesn't ? Oh that's a shame ... it should work ..." you get the drift.

So not everyone is happy with Photopost ... maybe it's improved - ?

Natch: This really isn't the place to discuss individual issues but since you brought it up... I found 2 support threads that you started in our forums.

On 11/14/02, you posted a question about bulk uploading, then replied later that day that you resolved the problem. But you asked about a new problem in this same thread - we always ask customers to post a new thread for each and every issue, as replies within a thread are always viewed as part of the initial question.

On 12/9/02, you posted a complaint about private messaging support. We do not now, nor have we ever, provided support via private messaging. I think our lead developer replied to your initial private message, but all support is provided via our email support system or via our forums. After two days of not getting a followup reply via private messaging you posted one followup reply and stopped communicating.

I can locate no other support inquiries for you and I believe your problem was the result of not using the right method of getting support and maybe a bit of impatience. We provide support via our forums and email and strive to competently answer all customer inquiries within 24 hours. Please note as well, we have hired 5 support people since December 2002.

The vast majority of our customers are satisfied with our software and our support. If anyone isn't, I wholeheartedly invite you to use our contact form to contact me
personally so I can help.

Thanks,

Scott Wainner
President/CEO
PhotoPost