[Ceuphrasie]

Notes from a not-going-to-be-a-new customer:

I must say that after not being able to access the main product site; not having any sort of direction as to where else I could view product information for this product; and reading a few attitude filled replies in the thread both to and from customer service; I will be looking for an alternative forum.

There are enough perfectly fine products available for free without the attitude that if I am going to pay for a product and support just to be ridiculed and chastised by staff. Nor will I pay for a product before I know what price it is or the features available.

It was really only because I bothered to do a search on yahoo that I could even find this site. Most people I know wouldn't even take that extra step. If you're wanting to let the DDoS kill your company; you're on your way to doing a good job. I for one am not willing to pay to be hassled.

I was really appalled by the tone inflection in your tech support responses and your flippance towards actually helping anyone. Your attitude that 'if you are having trouble, you should contact us' is perfectly fine if it's an individual problem; but when it is something that you know affects a large number of people and you do nothing about it; that is just unacceptable. I couldn't even purchase your product now if I wanted to; because there is no link whatsoever leading me to a 'purchase' page. If you think your product is god's gift to forums; and that all people everywhere will be lining up and jumping through hoops because of it; you are sadly mistaken.

Hoop jumping turns your customers into someone else's customers.