I read this thread at 21:00, emailed
support@vbulletin.com at 21:02 (including my IP address) and had a reply from Steve at 21:02 along with access back to vbulletin.com at the same time. That is probably the fastest reply I've ever gotten from any tech support system so many thanks to Steve. Considering the situation not only are they doing the right thing in my eyes (not giving in to blackmail as I understand it) but they are doing everything in their power to sort out the problem as quickly as possible once they know you are affected.