I don't think it is Steve's job to support vbulletin.com customers via this vbulletin.org, or any other webiste that isn't vbulletin.com. As far as I know he is here helping on his own behalf, though he does not have to, and you think people would be more greatful for that. It his job to support users who email
support@vbulletin.com. And even then it isn't his job to answer every single support query, as there is others in the position to do so as well. If I get an attitutde with someone who is here on his own time helping, I wouldn't expect a damn thing. Thats like going to your local Walmart manager's house to +++++ about customer support you got while you were at Walmart earlier in the day.