[aliencode]

Originally Posted by Steve Machol

As for the email to customers, I think that would have been a good idea. Sometimes we get so caught up in fighting the DDoS attacks and responding to support requests that we don't often think of every possible action.

I understand Steve and I wish VB team luck with dealing with those attacks. I know there are many ways(on the hardware side) to deal with it and I suggest you tell your uplink they need to provide you with protection.

I have nothing but respect and admiration for your team and your product and do not misconstrue my criticism. By getting caught up in those attacks and not keeping your customers in the loop you are letting that cyberterrorist who is DDoSing you win. Your customers should come first thats the first rule of business. Thanks for the reply today finally about my support ticket.