[speedway]

Originally Posted by aliencode

You are seriously missing the point... Why didnt your company email thier customers about the problems? Do you know how long I had to search to figure out what was going on? Come on as a customer you know you would be a little upset as well. I am understanding but you didnt even give any of us the courtesy of notification

I have to agree with aliencode on the principle. A simple mailing script, sending notification to every registered owner would have been a starting point. THEN we would have known to contact support. Having to search the web to find this information is wrong. Are you concerned that an actual customer is doing this so you did not send out bulk emails? All in all I think this was handled badly although I will say this is the first "bad" thing that Jelsoft have done.

With that said, I will still be recommending VBulletin to a potential customer next week. I would just like to see a little better customer care next time something like this happens.