[aliencode]

Originally Posted by Steve Machol

If you are having a problem - then yes. That's the way it's normally done.

I am not the one with a problem, your company is refusing me support. They want my private information, its bad enough I had to give you my credit card now you want my IP address. What next?

Here let me quote your website Steve:
A leased license grants you the right to run vBulletin on one web server and one web site for each license purchased for 1 year from the date of order. Each license may power one instance of vBulletin on one domain. During the year, you will have unlimited access to the member area, where you can download updated versions of the software. At the end of the year, you must purchase another license in order to continue to run vBulletin.

You are not meeting your end of the agreement Steve. My access to your members area is LIMITED by giving you my IP address.

You are seriously missing the point... Why didnt your company email thier customers about the problems? Do you know how long I had to search to figure out what was going on? Come on as a customer you know you would be a little upset as well. I am understanding but you didnt even give any of us the courtesy of notification I dont want to lose faith in your company this is why I am in public with explaining this. Maybe Vbulletin can acknowledge the people that put food on your table.