[aliencode]

Steve
1. As a customer am I supposed to contact you? You have not emailed me I had to rely on a third party website to give me information that your company should have sent out.
2. Yes I am aware of how hard DDoS attacks are to stop, and as I said before I sympathize with your companys plight. I will list below some things you could have done for your customers to keep them in the loop.
3. I love Vbulletin Steve I do not want a refund. I have always had nothing but nice things to say about your company's product.
4. By the way I find your suggestion that I dont know what a DDoS attack is, is frankly a pathetic stab. Distributed denial of service attacks are a well known COMMON problem on the internet Steve. Stopping it is nearly impossible but circumventing it is not.

Suggestions:
Temporary notification web pages here on Vbulletin.org or anywhere that you can find many Vbulletin customers, emailing every single one of your customers and telling them the situation - either of those two options would have been sufficient for a customer believe me. I am astounded that a company, who has a very lucrative and excellent product cannot notify its customers of possible support problems. Why should *I* be the one to email you to access the registration areas? You should have emailed *ME* asking for my IP address and customer number. Instead I found out that this was the problem through this wonderful Teoti.org board - thank god for them ehh?