[Chris M]

Today at 12:01 PM assassingod said this in Post #9
I understand that, but its the lies they come out with. They PROMISED (key word) that after 30 mins after calling me, they would reconnect the line, and ring me. That was 2 hours ago, and nothin yet. I could have been doing much more things than sitting by a modem and a phone waiting. Also, they cut the one I requested, but they also cut mine, which is annoying.

I can appreciated that they are the number 1 nationwide phone company and are far to busy to help one person, but I wouldnt of minded a quick call where they could of said "Sorry but we cannot connect the line for a few days or so"
I also wouldnt of been this mad if this was a first time mistake by them, but its not. They have been the same when they were my ISP, they put me on a special number to connect to, but they didnt say that this number would interrupt my connection, or not dial propperly (They put me on since I was apparantly 'abusing' their connection package - which i wasnt)

and the fact that because of their mistake, I have to suffer.

And you obviously did not pay any attention to what I said did you

I understand that, but its the lies they come out with. They PROMISED (key word) that after 30 mins after calling me, they would reconnect the line, and ring me. That was 2 hours ago, and nothin yet. I could have been doing much more things than sitting by a modem and a phone waiting.

Who promised you? The head of BT (which I presume is the company who you mean), or some person who works in the Customer service department? Because if it is the latter, then you take what they say with a pinch of salt stevie

They cannot promise squat - They only said that as it is what they were told by another department...

Also, they cut the one I requested, but they also cut mine, which is annoying.

Human error is the one thing about a business that can never be solved - People make mistakes, and I am sure they are trying their hardest to rectify it...

I can appreciated that they are the number 1 nationwide phone company and are far to busy to help one person, but I wouldnt of minded a quick call where they could of said "Sorry but we cannot connect the line for a few days or so"

You've hit the nail on the head - "and are far to busy to help one person" - They have possibly thousands, heck, even hundreds of thousands of people with problems or questions or rants every day, and what you don't seem to realise is that no matter how small a 2 minute conversation seems to you, that is still 2 minutes out of some person's schedule, who is probably so over-stressed and has worked constantly since they started today, and those 2 minutes in which they call you could have been spent working on other problems which are far more important than your own...

I also wouldnt of been this mad if this was a first time mistake by them, but its not. They have been the same when they were my ISP, they put me on a special number to connect to, but they didnt say that this number would interrupt my connection, or not dial propperly (They put me on since I was apparantly 'abusing' their connection package - which i wasnt)

Again - People make mistakes - We are never perfect, no matter how much someone wants to believe they are...

You cannot take that as an example steve - BT is a massive company, divided into sub-companies and departments, and one department or sub-company's faults cannot be blamed on another's...

BT's internet department are only involved with the Technical department via the fact that they are owned by the same company - You cannot hold a technician responsible for the faults caused by the Internet department and how they treated you...

and the fact that because of their mistake, I have to suffer.

Noone is denying that BT should fix it, or that they are at fault - You are just being a bit too selfish to expect it to be done immediately, and to take the word of someone who works on the telephones - They have no control over BT or it's actions, and can only go by what their procedure tells them, which is to estimate a time based on what a department tells them - If a crisis appears and half of London's telephone system goes down, then obviously your estimate will go out of the window...

Satan