[rake]

People are expecting too much from the rackshack staff. If you know your way around a linux box, you'll have no trouble at all. They answer trouble tickets in a timely fashion and so far, i've had nothing but positive experiences with them. No matter what people say, rackshack owns the market.

And to be honest, i prefer having full control of my server, knowing that i could do something that could possibly damage my configuration, rather than having some tech doing all the work for me.