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Rose · #3 04-18-2003, 09:20 PM

My bad.

You should enter your email address, not your username. It's been a while since I've seen the email that they send out.

But you *MUST* use the same email address at vb.org (here) and vb.com (there) and then enter THAT email address in the box.

Quote:

We allow you to enter up to 3 email addresses per license here, which are designated to receive priority support on our community forums. These should be people entrusted to work on your vBulletin license. If you request support and you have not registered that email address here, then we may ask you to identify yourself. Additionally, adding your email address here will allow you to access certain customer-only features on the forum.

If that doesn't work and you still cant' get in, I'd suggest sending an email to support@vbulletin.com (be sure to include your email address, customer number, and url)

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