I have had a lot of issues with our VPN at VO. Most of them were when the VPN was new; however, we recently started hitting our memory ceiling so I upgraded to a bigger VPN. VO support has always been great. I have used cheaper hosts in the past and had nothing but trouble. Therefore, I continue to pay the premium price for support.
When dealing with tech support people, always remember that being polite and nice always gets better support than being rude.
Amy
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