anytime I look for a host here are the first things I look for
1. atleast 3 or 4 different redundant connections to the net
2. is it tier 1?
3. new boxes (pent 4 2.x or better; or athlon 2000xp or better)
first thing you should do is email someone in charge. is it a small company, then email the owner. if its as big as rackshack. email a supervisor or manager in the sales dept. see how quick they are to respond and how well they answer your questions
any attempts to dodge difficult questions are a sign that you should take your business elsewhere.
you are trusting your site and its info to them. if they are vague now, imagine what could happen if/when your site crashes and you have more important questions for them
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