[Xyphen]

Originally posted by kalin_AR
Hi

This hack looks good but I have a question.

I want to set up a user group for each of my customers. Each user group has its own set of private forums.

I would like each user group to be able to creat a ticket only in their forums and not in a public area or someone elses forum.

This was each customer can only see the tisckets relating to them.

Another question.

I would like to be able to allocate one OR more support people to each ticket to make them responsible for the life of that ticket.

And then of course to be able to view by support person the tickets assigned to them and their status.

And then to report by tickets by customer and support person by status too.

Of course it may be easier to pull a report from the database but howfar will your hack go?

Do you want to take it as far as I've listed and how much do I need to pay you to get it this far?


Sorry but I dont have time to beat about the bush here.


Thanks

Kalin

I want something like this for my customers, so only the customers can see the ticket forum and create tickets. Another usergroup needs to be created such as Customer or Premium Member and then only them are allowed to see the tickets, post, edit them.

Another question:
How can I make it so, there is a list of all tickets, created by whomever, and it displays their information. and when a ticket is resolved, we pick resolved from the drop down menu, and when the tickets list is displayed, it shows [resolved] beside the title or [fixed] or something like that. This should be seeable by all customers or premium members.

Is it possible to do this??

A VERY GREAT HACK, VERY USEABLE FOR PEOPLE WHO OWN A HOSTING COMPANY AND A FORUM!!