[kalin_AR]

Hi

This hack looks good but I have a question.

I want to set up a user group for each of my customers. Each user group has its own set of private forums.

I would like each user group to be able to creat a ticket only in their forums and not in a public area or someone elses forum.

This was each customer can only see the tisckets relating to them.

Another question.

I would like to be able to allocate one OR more support people to each ticket to make them responsible for the life of that ticket.

And then of course to be able to view by support person the tickets assigned to them and their status.

And then to report by tickets by customer and support person by status too.

Of course it may be easier to pull a report from the database but howfar will your hack go?

Do you want to take it as far as I've listed and how much do I need to pay you to get it this far?

Sorry but I dont have time to beat about the bush here.

Thanks

Kalin