[Erwin]

Originally posted by DaveRobbo
Since the initial reply by Erwin on vbulletin.com (thanks Erwin) I have moved the message here as it still doesn't seem to work.

I have added my email address to the form as suggested (it was already there anyway) but still no difference. The email address I'm using is NOT the one associated with my new domain - it is a pre-existing private address and that is the address I've added to the form

One other piece of info - I am NOT the board or license owner - but an additionall support contact to that license as allowed by the rules - could this be the problem?

Thanks in advance for help again

Dave

The license owner needs to log on here and add his or her license information, and then ADD you as an additional email address to his or her account - they your account will be activated too. That is my understanding of how it works... someone correct me if I'm wrong.