[JJR512]

OK, I understand now.

So it seems that this feature working depends on there being a cookie on the person's computer. Some people may be using the board without cookies, or they may be trying to get in from some other computer. I can see that second thing happening a lot, actually; someone goes to a public computer or a friend's computer, some other computer that isn't their own, and if they have their own browser set to remember passwords, they might not even remember their own password, because they never have to use it.

So I think it may be a good idea if this didn't rely on cookies.

To that end, perhaps on the form where it asks for your secret word and new email address, perhaps it could also ask for your username. Then the system would check if the username and secret word match, and go from there.