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ajacocks · #1 06-14-2021, 12:19 AM

Hello,

We (vcfed.org) are having issues with users not being able to use several functions of the PM system. We haven?t been able to find the cause of the problems, even after a bunch of research:

We are running vBulletin 5.6.4p1. Some of the user complaints are:

Quote:

I get notifications, but am unable to find the message in my inbox.

Quote:

Pretty sure this was reported before, but looks like PMs from newer users under the moderation limit for posts come out blank. I see the first line or so in the email notification, but not the whole message. When checking in the forum, the message has no content.

Quote:

The PM system is eating messages. Someone sent me a PM that I can partially see in my email, but there's nothing in the text box when looking at the PM on the forum, it's blank.

Does anyone have any suggestions?

Thanks!
- Alex

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