It ended up being an installation issue that has now been resolved. Since it was installed professionally by the VB team I can't comment on exactly what the issue was as it is over my head. All I know is that they mentioned something about one of my modules looking back several years and this was really slowing it down and causing an issue where my database was "gone away".
I am still able to run on the cloud hosting plan but will likely need to update to a VPS in the future.
You can mark this as a resolved issue.
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