[threadloom]

Over the past week, some customers have reported slow search speeds with Threadloom Search. We've reproduced the issue and can confirm that this is an issue with our infrastructure.

Over the past year, Threadloom Search has grown rapidly to serve tens of millions of users. As a result, we have been migrating to a more scalable solution that combines Google Cloud, Microsoft Azure, and Elastic Cloud.

As part of this migration, some customers are experiencing faster search speeds, while others have been impacted by configuration and production issues that have resulted in slow search speeds. This occurs primarily during US daytime hours.

We are working to resolve this issue as quickly as possible. In addition to tackling the aforementioned issues, we are in the process of quintupling the number of cores in our deployment.

As we work through this issue, you may notice some delays to real-time indexing, and periodic interruptions to your cloud sync. This is normal, but if you have any concerns or questions, feel free to reach out to us via email or chat. We will also post updates here as we make progress.

In the meantime, if your site is affected by slow search speeds, please feel free to toggle Threadloom Search off in the your Admin Control Panel (Options > Threadloom). However, we would like to ask customers to continue to keep cron jobs active, in order to help us with our troubleshooting.

Finally, for all paying customers of Threadloom Search, we are issuing credits to cover the rest of 2018 (this month and next month).

We apologize for the inconvenience, and thank you for your patience and understanding.