You're unlikely to get a response beyond "thank you for your feedback" if you put a support ticket in like that.
The support team are there to answer support questions. They cannot possibly give a meaningful response to something like that. What were you hoping we might say?
The company are happy with the current product line and, as best I can tell, have no plans to change it. They are also happy with the current team of developers / designers and have no plans to change those either. They would certainly not hire new ones from freelancer.com.
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