[In Omnibus]

Originally Posted by RichieBoy67

I would like to ask everyone to speak up about this.

As a long time member here I do not plan on sitting back without at least sending an email or two to the people that could fix this. I hope others will do the same.

I cannot really see myself participating here any longer without the good people that have educated me, the people I know, like and trust.

Those people have been by and large remiss to give us so much as the time of day. Lawrence Cole may have been the last IB three letter acronym with whom one could at least hold a discussion, even if he didn't see eye-to-eye or felt his hands were tied.

IB is so proud of the vBulletin product that it doesn't even appear under any of the "Our Brands" tabs on their main website.

The list of people who will never give us the time of day includes but is not limited to Robert Brisco, Scott Friedman, Chuck Hoover, Lisa Morita, Joe Rosenblum, B. Lynn Walsh, Gregory Perrier, and the person specifically brought in to repair the sinking ship that is vBulletin 5, Marjo Mercado.

This is not a "bashfest" as someone recently termed it. This is straight fact.

In any business, if you want to fix a product, you speak with the consumers or customers who purchase the product. IB has never done that. They have always used their customer support team as human shields against any criticism, constructive or otherwise.

vBulletin is one spoke in a very large IB wheel, and the evidence is clear an convincing they couldn't care less if the spoke is tightened or falls off.

That's why the customer support team is so important and valuable to the product. They actually do care. Every one of them has gone far above and beyond what IB would have allowed had there been a standard operating procedure or a manual. The staff here has saved more customers than vBulletin 5 has created or ever will create.

If the facts are a bashfest then maybe IB should have handled things differently.