[ka99]

Originally Posted by paradoxG(r)eek

My dear, try to be polite and when you ask for help don't forget to come back, not to say "Thank you", but at least to say if the code worked or not.

So, from now on, you don't have the right to blame coders/designers in case that they'll decide to stop supporting the community. It's 3 full days that you got the fix and you didn't respected my time by coming back to say "Yes, it works". While you had the problem active, you were always here to post questions and files.

Sorry, I have been sick for since I downloaded the files and never been able to come and use my machine at all.I'm in very bad health situation..


I repeat my apology and trust I still didn't upload the file to the server


will try it as soon as I can and promise to get back to you right away


Thank you for your understanding.


Regards.

--------------- Added 28 Feb 2017 at 14:17 ---------------

Originally Posted by paradoxG(r)eek

Unzip this file and upload support.php to your installation.
Let me know if it works.

Also can you tell me what is this site http://www.nabdh-alm3ani.net/ Have you downloaded it from there?

I have unziped the file and uploaded the product again (over-written the existing)

created a new ticket and got the mail in right encoding, but the content of the message always english, i dont get what I specified in the configuration (i.e translation of "A new ticket has been opened. Please get action")

Thank you.

--------------- Added 28 Feb 2017 at 16:37 ---------------

also, I created department but when I try to create a ticket I find the department selection blank (I click but nothing to select)

I have the "use departments set to yes"