[DragonByte Tech]

Originally Posted by shimei

Since you acknowledge my position and I hope, now share empathy for my personal matters - how about issuing a refund?

I looked into the details of your purchase, and if you can demonstrate that the product has been 100% unusable for you for all of the 19 months since you purchased the product (meaning, the issue you are experiencing just now has happened ever since day 1 of purchase), I would be happy to grant you a refund

Otherwise, I will unfortunately have to refer to our refund policy that states that once a product has been downloaded, the customer is no longer eligible for a refund.

As always, I'm happy to visit a customer's site to resolve any issues they may be facing, but I prefer to try to ascertain the nature of the problem and fix it before having to resort to asking for login details. I prefer remote debugging because a lot of people are apprehensive about handing out their login details, and handing over login details always carries with it a security risk. Our site, or vB.org, could be hacked the selfsame day as the PM with the details had been sent, thus exposing the customer's site to risk.

That being said, in this case it would seem like the issue is unique to your site, as neither myself nor other customers can replicate the issue. That's the point where I have no choice but to request an FTP and AdminCP account in order to debug this issue further, so if you change your mind I would be happy to look at the problem on-site


Fillip