OK....well it sounds like he has downloaded the wrong version somehow. It's possible if he has two licenses, and one is suit and the other is forum only, that he's downloaded the wrong one. It's important he uses the correct license for the correct forum, otherwise again there'll be issues with license numbers in the files....if he uses the same license on two separate forums it'll class as an illegal installation. So various reasons why he needs to check that, and make sure all the URLs are correct.
He should download the correct 'suite' version, upload it, and run the upgrade script again.
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