[Mark.B]

Originally Posted by shimei

I must say, after reading all the posts and threads here in VB.org and VB.com that the patience of staff went to such an extent that some respect was lost. That kind of behavior shouldn't be tolerated. I would commend VB staff for bending over backwards in assisting another, but not at the expense of subjecting other members to these kind of tantrums and vulgar language. Obviously, your efforts were without gratitude, a testimony about faustvasea97.

You are right of course.

That said, the support team are all forum owners ourselves, and we feel the pain of people who lose their sites. In this case, I was personally quite upset when we realised the database was beyond fixing and the customer had no backup. It's probably also why the customer wasn't issued with a temporary ban for the swearing, because we do have a great deal of sympathy. Nobody sets out to intentionally wreck their site, this was really caused by over exuberance and and perhaps a touch of panic. Always makes things worse.

Had the customer had a backup I would have restored the site back to 5.1.10 and performed the upgrade to 5.2.0 at no cost, to get out of the hole the customer was in with minimum fuss.

Sadly the grand lesson from this is really the same as it's lways been...BACKUP. BACKUP. BACKUP.

With a backup, in theory it doesn't matter how much of a mess anyone makes, we can always roll it all back.

I haven't enjoyed this particular case at all, I'm afraid to say.