Quote:
Originally Posted by meadwench
Glad to know this. I still have tickets in your system, now nearly 2 months old.
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Thank you for contacting us.
Yes, we have received all your requests (3284, 3283, 3216). And we have sent you an email at
gotmead@***.com email address (11/17/2015 09:34 AM), the email has not been answered. So, the tickets were closed automatically.
What possible reason could there be for that?
It seems the email was wrongly filtered as spam. Could you please, check your Spam Folder?
But, if the problem persists, please, contact our support team
http://vbsso.com/report-an-issue/ to register new support ticket with describing the steps you use to reproduce your case on your website.
We hope that this has not caused you any inconvenience.
Thank you,