Well, sometimes I had problems with some characters, they look the same, but system (vB and/or) AUT sees them differently. If I copied name, it works, but if I type user name with such characters on my keyboard, it doesn't work.
So, for the start, try to c&p name and see what happens. AUT is made so it looks for longest possible name, not shortest. So, @12345 would always be selected, even if there is user with name 123.
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