RB67 - You could be right, the downtime may have been entirely legit. But I don't know one way or another, and that's what irritates. Never mind the possibility of this happening in future. Agree about this being a chore. I'd prefer not to if it's not necessary, which is why I've appreciated the feedback in this thread.
TLB- PM's are fine. I'm not looking to trash any host... just want the service we're paying for. I'm amazed at how small the world is sometimes.
Dave - Thanks. I think we do have an automated backup as part of our package but may be looking at doing my own, given our situation.