[Flibnipktz]

Made me laugh, TLS. We've been with this host for two years, and I'm trying to figure out whether there is a real change in the level of service or if it's just my perception. If the former, then I think we may be able to spend a little less per month and see fewer issues.

You have access to URLJet tickets! Outstanding. You'll see that the responses are certainly prompt - if at times somewhat cryptic for a low-tech person. I'm interested in your take on this.

RB... thanks, good to know. Error as follows with related conversation:

Database error in vBulletin 4.2.1:

Invalid SQL:

SELECT post.postid, post.pagetext, IFNULL( user.username , post.username ) AS username, dateline
FROM post AS post
LEFT JOIN user AS user ON (user.userid = post.userid)
WHERE threadid = 11118
AND visible = 1

ORDER BY dateline ASC
LIMIT 0,250;

MySQL Error : Table './(edited)/user' is marked as crashed and should be repaired
Error Number : 145
Request Date : Sunday, August 23rd 2015 @ 02:51:48 PM
Error Date : Sunday, August 23rd 2015 @ 02:51:49 PM

And the ticket conversation.

Contact 08/23/2015 10:45
Site appears to be offline and database errors but no changes were made that I'm aware of. Multiple errors in the admin email, example below. Can you advise on our situation?



Staff 08/23/2015 10:54
Hi ,

Your user table was crashed..I've repaired and the site is running as expected...Please give a check
How would you rate this reply? Poor Excellent



Contact 08/23/2015 10:55
Outstanding. Thanks... how did this happen?
G


Staff 08/23/2015 10:55
Hello,

I'm doing a mysql repair on your database to repair the crashed tables.
It will be finished with in next 15 minutes. Now your site is loading.



Contact 08/23/2015 11:23
Thanks again, we seem to be back.

What happened?



Staff 08/23/2015 11:24
Hello,

It was a database table crash and I've repaired it for you.


Contact 08/23/2015 11:25
I understand that. What happened to make the database crash.

Staff 08/23/2015 11:27
Hello,

We had restarted the server due to some technical issues.

Contact 08/23/2015 11:31
Wouldn't a full, planned restart suggest closing any resident databases beforehand and advising your customers... as opposed to a repair and possible corruption issues?


Staff 08/23/2015 11:33
Hello,

It isn't an expected one.
Our maintenance works are always scheduled at off peak hours. I hope you understand it.


Contact 08/23/2015 11:39
I don't understand routine maintenance that involves an unexpected server restart. However, we seem to be back with no related issues.

Thanks for the quick response.