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DragonByte Tech · #97 02-02-2015, 09:19 PM

Quote:

Originally Posted by synseal

My apologies Ozzy, I wasn't aware that buying PRO got you no support in here. I will remember that when considering buying pro in the future.

Cheers.

Hi there,

We are unfortunately prohibited from discussing our PRO versions here on vb.org. Per vb.org rules we can only do so on our own site. Please post any questions/issues on the pro version there.

On another note we handle support at our site before vb.org support to ensure our customers get the best support experience. It is also easier for us to perform support there as we have a ticket system that allows us to track requests etc. As a result while support at our site is typically handled within a few hours, support here on vB.org is generally significantly more delayed as there is no good way for us to keep track of our 100+ product threads here on vb.org.

Sorry for any inconvenience this may cause.

Iain

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