Because I didn't made the request I wrote we.
https://vborg.vbsupport.ru/showthread.php?t=314840
I did read the sticky's and thats because I didn't wrote any usernames here.
I did write more than 20 emails an pms but everytime they write only an excuse and that they hope I feel fine. I think they wanna kidding me with every answer.
Also I file a claim with paypal. Hope that will help but they didn't answer it yet.
I will see what happens next.