I also had this problem on my forum.
I submitted a ticket with cometchat about the issue and it took a few days after I submitted the request (along with all the required info they require to log into your forum) but they came and fixed the issue.
I'm not sure why the fix is not posted on the cometchat site (believe me I looked) so I would suggest you just submit a ticket, wait for the response (it should not take more then 48 hours) provide them with an account using the secure box they provide, and I am 100% sure they will fix it for you.
Good luck!
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