[DragonByte Tech]

Originally Posted by Nelson58

But you DIDN'T answer this question on your site! I waited for DAYS. Nor did you answer on here.

You posted your query @ our site on the 1st of December at 04:02 AM UK time. You posted a duplicate thread on the 2nd of December at 1:45 PM UK time.

You received a response to your duplicate thread explaining why your query went unanswered on the 2nd of December at 2:15 PM UK time.

You received a detailed response that answered one of your points, requested more information regarding another, and resolved your third question on the 2nd of December at 5:08 PM.

I'm a bit confused as to how this translates into you having waited for days?

Originally Posted by Nelson58

This mod leaves white space around ads on my site and is awful to use!!

This issue has been resolved as per my reply on the 2nd of December at 5:08 PM

Originally Posted by Nelson58

It conflicts with other mods.

At the time of writing this, I have yet to receive a response from you regarding the nature of the conflict.

Originally Posted by Nelson58

And isn't it about time you made manuals for your mods if you don't want to answer a lot of questions???

I do agree that we could do a better job regarding manuals.

Originally Posted by Nelson58

Finally, you have no right to TELL me not to ask questions here. You can ignore them, as you did for days on your site and here, but this isn't your site to be bossing people around on.

I guess it's a good thing I didn't tell you to do anything then, isn't it?

Originally Posted by Nelson58

I have customers for banner ads, and your failure to provide support is costing us money.

I do apologise for the delay, but as per my response on the 2nd of December at 2:15 PM UK time, Mondays are not good days to expect fast support unfortunately

I am extremely busy during Mondays, due to the fact that I have a lot of preparations to do for releases that night. I endeavour to get to any unanswered support queries as soon as I can on the day afterwards, i.e. Tuesday, which is exactly what happened in your case

Originally Posted by Nelson58

I will switch to RBS. I encourage others to do likewise. You can see how Filip is to deal with when you have problems.

I wish you the best of luck with whatever alternative products you choose to use


Fillip