
09-16-2014, 07:49 AM
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Join Date: May 2011
Location: Belfast
Posts: 586
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I got this email from them this morning:
Quote:
Dear Envolve Customer -
I'm writing to inform you that the Envolve chat service will be shutting down on September 30th. Read on for details and what replacements for Envolve are available.
We’ve chosen to sunset Envolve in order to focus entirely on Firebase, our developer platform. Over the last 3 years, Firebase has grown tremendously and is now the focus of our engineering team and business. As a result, we haven't been able to give enough attention and maintainance to Envolve.
After some careful deliberation, we reached the conclusion that our Envolve customers will be better served by switching to another chat service. This was a difficult decision for us, but we believe it is the best outcome for everyone. Other chat services are now more full-featured, are better maintained, and have support on more platforms.
Therefore, on September 30th, 2014, all Envolve services will be discontinued. The chat widget will no longer load, and you will no longer be able to log in to the Envolve.com website. To ensure your continued privacy, we will be deleting all account information and chat histories at this time as well.
If you've been happy with Envolve and want to continue with a drop-in chat solution for your site, we recommend switching to ChatCat (Live Demo). ChatCat is a new service designed to replace Envolve. It's currently in beta and you can sign up immediately on the ChatCat website. Email support@chatcat.io for detailed instructions on how to get started. The beta will be opening to the public on September 22nd.
We think you'll find ChatCat a great replacement that provides the same easy installation and a similar interface to Envolve. Note that ChatCat is operated independently and is not affiliated with our company.
If you’re a software engineer and would prefer a fully custom chat solution, we recommend trying FireChat, our Firebase-powered open-source chat module, or using Firebase directly to build your own chat solution.
If you're a paying customer, you should have already received another email from us at the end of August notifying you that your subscription was canceled and your credit card would not be charged again.
Thank you for being a loyal user! We sincerely appreciate your support and feedback over the last 4 years. We want to make this transition as smooth as possible, so please email us at support@envolve.com if you have any questions.
Happy chatting,
Andrew, James and the Envolve Team
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