A lot will depend on where you and they are located. If you're both in the same country there may be more options open. In the USA there is "Small claims court" which doesn't require an attorney but it take quite a lot of time and paperwork.
What you cannot do is get this site involved- we do not take sides and we do not allow posting long complaints about someone else. If the issue was from the Paid Requests forum on this site you are allowed to post a short summary of the problem in the original thread only. Something like "So and so took this job but did not complete it and did not refund the money. Would not trust to use again."
Short and to the point.
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