I do reboot the modem all the time as I am a gamer. Your not really getting what I am saying, just like you said that this could happen and this could happen, someone else saying that it's always perfect on their end is also ludicrous and naive. That's all I'm saying. Say if truck ran over the fiber optics right in front of their headquarter's and no data could get through, this would still be a client side issue I suppose and nothing wrong on the server end ?