In reading through this thread, the "loading" issue has gone unresolved for years.
I have the same issue, tried all the suggestion in this thread, and nothing works.
TO THE DEVELOPER:
Isn't it time you had a serious look at this issue, determine the root of the problem, and fix it? I moved a 7 year old site to a new server, and decided to upgrade the chat box. Big mistake.
Uninstalled
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