[Gemma]

Originally Posted by katie hunter

Actually, #2 is important because i for one, I am always looking for a friendly company which knows how to properly communicate - of course next to a quality product. That is very important actually in any business. There is a reason why Amazon is very successful - customer sanctification is their No 1 priority; they won't spend 5 min arguing with you over a refund, they will process it right away. Then you wonder why Target, Best Buy, K-mart and many others complaint about their sales.

Very true.

I don't think anyone would like to invest and buy a product to later find that he or she is being jerked by few of the company's staff

I felt that way when I bought into the vB4 pre-sale only to find that it was a complete mess which, in my opinion, took a very long time to rectify. If you look at it that way, customer service from both companies is somewhat lacking..

As I said before, both softwares and the companies as a whole have their good and bad points - you could pick through the holes on each one and justify your case if you are that way inclined....it is plainly obvious to me that there are people of both sites that do that.