[JetLee]

The guy I was talking to was a "Next Level Tech" (I told the call center person to just transfer me to the next guy up the ladder) who then had a "Server Specialist" on the other line. He would talk to them, then talk to me, and relay messages back and forth. For some reason the "Server Specialist" refused to talk directly with me.

I really don't care who I talked to or what their canned responses are, I don't get off the phone until it's fixed and this was a perfect example. What the exact cause/fix was, I dunno, they didn't say and I don't much care since it was something out my control anyways; that's what I pay them for.