Can you point me to the thread where you asked on vB.com?
General vBulletin questions, programming or designing, questions can be posted here in the general forums. If you have a custom style or mod that you downloaded from here, or some other site, then you would have to ask i the thread or site where you got the style / mod form.
I am sorry you feel like you got the run around, but believe me, it is not that hard, once you get used to the structure here.
No offense taken, I am sure it can feel frustrating, but hopefully your experience will get better.