Or have them hard refresh by hitting f5 on their keyboard and clear your cache from your browser. I am with ozzy on this one, I am always doing template edits to my forums and sometimes other users will see the cache version instead of the live version.
Another thing, some edits you have to make sure that they have the !important declaration before the ; i.e., background-color: blue !important; ....
Sometimes if a user is on chrome they might not see the changes unless you declare it !important.
Hope that helps you my Man !
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