I have had hostgator since 2009 but after they got sold to EIG performance is not the same. They have recently been wanting me to upgrade from shared hosting and I never had problems in the past on shared hosting, their customer service is nowhere near what they used to have and they always blame me or the scripts instead of admitting something is wrong on their side. This will be the last year I stay with hostgator unless they improve which I highly doubt they will.
But yes, this is something server side ...
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