[Digital Jedi]

Originally Posted by englishtalk

Perhaps I agree that the surprise shown is wearing thin but that should have nothing to do with legitimate disgruntle. If something isn't fit for purpose, the money should be refunded. Reviews/experience/anything doesn't negate that.

And we'll take the word of the consumer that they've fully uninstalled the software from any and all websites and have deleted their copy, correct? How many days do you get to return it? Virtually no ordered products have an open ended return policy. You have so much time to return them to the manufacturer. How long do you get to run a board before you've decided you don't like it? Do you go back to one of your previous license statuses?

Software downloads are a tricky thing to ask refunds for, considering you don't have a tangible product to return to the manufacturer. Both Apple and MicroSoft have a software return policy that requires you uninstall the product from any computer. But I imagine there are ways to enforce that, and in those cases you have a disc you can return. Some manufacturers allow return of their software only if the package has not been opened. On the other hand, what you purchased form vB was a license, not a tangible, returnable product. What you're asking for, I don't think there's a business model for it.