[ozzy47]

I don't know if I can do much, but if you want:

Could you please create and PM me with a temporary FTP and AdminCP account? And a link to your site.

For security reasons, I recommend you create a new FTP account only for me, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts, they should ideally be temporary accounts created for me only.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for me and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access all administrative controls.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. I will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, I will delete the PM from my inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.