[ozzy47]

Think of it this way, the developer I think you may be talking about has 105 releases, over three versions of vB. With about 9200 installs marked on here alone.

Now also has installs of the paid versions, and those who get the free versions from the dev's site, so you are looking in upwards of 10,000 installs (conservatively).

So lets say you own a paid version of the mod, if the developer was to spend all his time on here answering posts for the lite version, most of which have already been answered, your support for the paid version would suffer.

The developer does state in the mods, "Priority support for this version is handled at the Developers Website." So by going to their site and posting the issues, they do get handled much quicker.

Remember, there is no rule as to when or if a developer has to answer a users query. Yes I do think if the dev is running free and paid versions, they should show their support ability's by answering as soon as possible, but this is sometimes very difficult on here as things tend to get lost in the posts. This is why a dev may provide better support on their site, having a means of tracking issues.

Let's look at Christos, he has left the community for the reasons I described above. At times there have been developers that will post a mod on here but only support it on their site.

Most of the developers on here go above and beyond for the end user, supporting many free mods, without so much as asking for a dime.

Just my 2cents.